HOW MUCH DOES IT COST TO RETURN AN ITEM?
We’re sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. If you have not been refunded after 14 days of returning the item(s), please contact us – firstname.lastname@example.org with your order ad returns tracing details.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges.
STORE LOCATIONS ?
Jl. Veteran No.10, Kb. Pisang, Kec. Sumur Bandung, Kota Bandung, Jawa Barat 40112
WHY MIGHT MY CREDIT CARD BE REFUSED ?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.